Terms & Conditions

Effective date: 9 June 2026 · Last updated: 9 June 2026

These Terms and Conditions (the "Terms") are a legal agreement between you and Studio Hove ("we", "us", "our") governing your use of the Lasha mobile application (the "App") and the Lasha website at lasha.app (the "Website"). By creating an account, using the App, or accessing the Website, you agree to these Terms. If you do not agree, do not use the App or the Website.

1. The Service

Lasha is a client-management tool for lash technicians and beauty professionals. It allows you to record client profiles, lash session details, photos, and consent/intake documents with client signatures. Your data is stored in your own private iCloud account (see our Privacy Policy); we do not operate servers that hold your business data.

2. Eligibility and Account

• You must be at least the age of majority in your province or territory (or have verifiable parental consent) and legally capable of entering into contracts.
• The App uses Sign in with Apple. You are responsible for maintaining the security of your Apple Account and your device.
• You are responsible for all activity that occurs under your account.

3. Your Data and Your Clients' Data

• You own your content. We claim no ownership of the client records, photos, notes, or documents you create.
• Your content is stored in your private iCloud database. You are responsible for maintaining your iCloud account in good standing and for any backups. Loss of access to your Apple Account may result in loss of access to your data; we cannot recover it for you.
• You are solely responsible for your clients' personal information that you record in the App, including obtaining any consents required by applicable privacy laws and using the information only for legitimate business purposes.
• Signed documents are designed to be tamper-resistant: once a client signs a document, that document is preserved as signed and is not altered by changes to your subscription status.

4. Document Templates Are Not Legal Advice

The App lets you create and sign consent or intake forms. Studio Hove is not a law firm and the App does not provide legal, medical, or professional advice. You are responsible for ensuring that any document you use (including its wording, the consents it captures, and the manner of signature) meets the legal and professional requirements applicable to your practice and jurisdiction. Consult a qualified professional where appropriate.

5. Subscriptions, Free Plan, and Trial

5.1 Plans

• Free plan: limited functionality (currently up to 30 clients, 1 document template, and no session photos or portfolio). Limits may change with reasonable notice.
• Lasha Premium: full functionality, offered as auto-renewable subscriptions — Monthly and Yearly — at the prices displayed in the App at the time of purchase. Prices are set per region by the App Store and may vary by country and currency.

5.2 Free trial

• New subscribers may be eligible for a 30-day free trial. One free trial per Apple Account (enforced by Apple).
• No payment is taken during the trial. Unless you cancel at least 24 hours before the trial ends, the subscription you selected will begin automatically and your Apple Account will be charged.

5.3 Billing, renewal, and cancellation (Apple)

• Payment is charged to your Apple Account at confirmation of purchase (or at the end of a free trial).
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
• You can manage or cancel your subscription at any time in iOS Settings → Apple Account → Subscriptions. Deleting the App does not cancel a subscription.
• Refunds are handled exclusively by Apple under Apple's terms; we cannot issue App Store refunds. Request refunds at reportaproblem.apple.com.
• If a subscription lapses, the App reverts to the free plan limits. Your data is preserved (in your iCloud account) and full access is restored if you re-subscribe; documents already signed remain available.

6. Acceptable Use

You agree not to:

• use the App or Website for unlawful purposes or in violation of others' privacy or intellectual-property rights;
• attempt to reverse engineer, decompile, or extract the source code of the App except as permitted by law;
• interfere with or disrupt the App, the Website, Apple's services, or the analytics service;
• use the App to store content that is illegal, or that you do not have the right to store;
• submit false, misleading, or fraudulent information through any form on the Website;
• attempt to gain unauthorised access to any part of the Website or its underlying infrastructure;
• use automated tools to scrape, crawl, or submit forms in bulk, or transmit any malicious code, spam, or unsolicited communications.

7. Intellectual Property

The App and the Website, including their design, code, graphics, and trademarks ("Lasha" and associated logos), are owned by Studio Hove or its licensors and are protected by copyright and other laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the App on Apple-branded devices that you own or control, in accordance with these Terms and Apple's usage rules. You may not reproduce, redistribute, or create derivative works from this content without our written permission.

Your own client data, photos, and records remain your property at all times.

8. Third-Party Services

The App and Website rely on services provided by third parties, including Apple (Sign in with Apple, iCloud/CloudKit, App Store payments), TelemetryDeck (anonymous usage analytics — see the Privacy Policy), Formspree, and Cloudflare. Your use of those services is subject to their own terms. We are not responsible for the availability or performance of third-party services, including iCloud.

9. Changes to the App and These Terms

We may modify, add, or remove features (including free-plan limits) and may update these Terms. For material changes we will provide reasonable notice through the App or our Website. Continued use after changes take effect constitutes acceptance. If you do not agree to changes, stop using the App and, if applicable, cancel your subscription.

10. Termination

You may stop using the App at any time and may delete your account and all data via Settings → Manage Account → Delete Account. We may suspend or terminate access for breach of these Terms. Sections that by their nature should survive termination (including Sections 3, 4, 7, 11, 12, and 13) survive.

11. Disclaimers

THE APP AND THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA STORED IN YOUR ICLOUD ACCOUNT WILL NEVER BE LOST.

Some jurisdictions (including Quebec) do not allow certain warranty exclusions for consumers; in those jurisdictions, these exclusions apply only to the extent permitted.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STUDIO HOVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF DATA, PROFITS, OR BUSINESS, ARISING FROM OR RELATED TO YOUR USE OF THE APP OR THE WEBSITE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable consumer-protection law (including Quebec's Consumer Protection Act).

13. Indemnity

You will indemnify and hold harmless Studio Hove from claims arising out of your violation of these Terms or your handling of your clients' personal information.

14. Apple-Specific Terms

• These Terms are between you and Studio Hove, not Apple. Apple has no obligation to provide maintenance or support for the App.
• In the event the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing claims relating to the App (including product liability, regulatory non-compliance, or consumer-protection claims) or third-party intellectual-property claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any restricted-parties list.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario. If you are a consumer, you retain any rights granted by the mandatory consumer-protection laws of your province of residence.

16. Contact

Studio Hove
60 McLaren, Unit 1, Ottawa, Ontario, Canada
Email: [email protected]
Website: https://www.lasha.app